ml Privacy Policy
At ml, your personal information is very important to us. This policy explains what information we collect, how we use it, and what steps we take to protect your privacy.
This Privacy Policy ("Policy") applies between the authority operating the mlbet.cam platform ("ml", "we", "us") and each member who uses this platform ("you", "user"). By using ml's website or mobile app, you are considered to have agreed to the terms of this Policy.
We believe that transparency in information is the foundation of a healthy and trustworthy relationship. We therefore ask that you read this Policy carefully alongside our Terms and Conditions.
1. Information Collection
When you register and use the ml platform, we collect two types of information — information you provide directly and information collected automatically.
1.1 Information You Provide Directly
We collect the information you provide when creating an account, during verification, and while making transactions:
- Full name, date of birth, and national ID number (for identity verification)
- Email address and mobile number (for communication and OTP verification)
- Username and password (for account access)
- Payment method details such as bKash, Nagad, Rocket, or Upay numbers (for transactions)
- Messages sent to us via live chat or email
1.2 Automatically Collected Information
When you browse the ml platform, our system automatically records certain technical information:
- IP address and device identifier
- Browser type, operating system, and screen size
- Time of entry and exit from the website
- Which pages you visited and how long you stayed on them
- Referrer URL (which site you came from before visiting ours)
- Gaming history and betting information
2. Use of Information
ml uses collected information only for the following purposes:
2.1 Service Operations
- Creating, managing, and keeping your account secure
- Processing deposit and withdrawal transactions
- Providing bonuses, rewards, and VIP benefits
- Keeping gaming and betting services running without interruption
2.2 Identity Verification and Fraud Prevention
- Confirming account ownership
- Detecting unauthorized access and suspicious activity
- Taking action against the creation of multiple accounts
- Preventing financial fraud and money laundering
2.3 Customer Service and Communication
- Resolving your issues via live chat and email
- Sending important account notifications and updates
- Informing you about new promotions or bonuses (only with your consent)
2.4 Service Improvement
- Analyzing user experience to further improve the platform
- Planning the addition of new features and games
- Identifying and resolving technical issues
3. Disclosure of Information and Third Parties
ml does not sell, rent, or transfer your personal information to any third party for free. However, information may be shared in the following limited circumstances:
3.1 Service Partners
Only the necessary information is shared with the technology and service providers we work with to keep our services running. These organizations are bound by contract with us and may not use your information for any other purpose.
3.2 Payment Processors
To confirm transactions via bKash, Nagad, Rocket, and Upay, your mobile number and transaction details are shared with the relevant payment gateway. This information is used only to verify the specific transaction.
3.3 Legal Obligations
We may be required to provide information to comply with a valid order or directive from a competent court or law enforcement authority. In such cases, we will not provide any information beyond what is required by law.
3.4 Business Changes
In the event of a company merger, acquisition, or asset transfer, your information may pass to the new authority. However, the terms of this Privacy Policy will remain in effect and you will be notified in advance.
4. Data Security
ml has put in place the highest industry-standard technical and organizational measures to protect your information.
4.1 Encryption Technology
Our entire platform is secured with SSL (Secure Sockets Layer) encryption. As a result, every piece of information exchanged between your browser and our servers remains encrypted and cannot be read by third parties.
4.2 Access Control
Only those employees whose work requires it can access your personal information. Every access activity is logged and regularly audited.
4.3 Password Protection
Your password is never stored directly — it is converted one-way using hashing technology. As a result, no one at our end can see your actual password.
4.4 In Case of a Security Breach
If a data security breach occurs for any reason, we will notify the affected users as quickly as possible and take immediate action to minimize harm.
5. Cookie Policy
Cookies are small text files stored in your browser or device. We use various types of cookies to ensure the proper functioning of the ml platform.
5.1 Essential Cookies
Without these cookies, the website will not function properly. They include saving your login session, retaining shopping cart information, and running security checks. These cookies cannot be disabled.
5.2 Functionality Cookies
These cookies are used to remember your preferences — such as language selection and display settings. Disabling them means you will need to re-select your preferences each time.
5.3 Analytics Cookies
Analytics cookies are used to gather information about which pages are used most and where the site needs improvement. This information is used only as aggregate statistics, not to identify individuals.
5.4 Cookie Control
Non-essential cookies can be disabled or deleted at any time from your browser settings. However, this may limit some features.
6. Data Retention
We retain your information for as long as is necessary to provide services or to meet legal obligations.
6.1 Active Account Information
While your account is active, your registration information, transaction history, and gaming records will be retained. This information is necessary for service continuity and dispute resolution.
6.2 After Account Closure
After an account is closed, certain information is retained for a specified period for legal and regulatory reasons. Once that period ends, the information is securely deleted or anonymized.
6.3 Inactive Accounts
For accounts that have been inactive for an extended period, we may notify the user by email in advance before taking steps to suspend or close the account.
7. Your Rights
As a user of the ml platform, you have the following rights regarding your personal information:
7.1 Right to Access Information
You can find out what information we hold about you. To make this request, contact our support team.
7.2 Right to Correct Information
You have the right to request correction of any inaccurate information we hold about you. This can be done through your account profile or with the help of our support team.
7.3 Right to Request Deletion
In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations or ongoing disputes, some information may not be deleted immediately.
7.4 Right to Opt Out of Marketing Communications
If you no longer wish to receive promotional emails or notifications, you can request to stop them at any time. However, important account-related notifications cannot be turned off.
To exercise these rights or get answers to any questions, contact us directly via our 24/7 live chat. For general questions, you can also visit our FAQ section, where many questions are already answered.
8. Protection of Minors
All casino and betting activities at ml are for persons aged 21 and above only. Protecting minors is very important to us.
8.1 Age Verification
We carry out an age verification process at the time of registration. Additional identity documents may be requested in cases of doubt. If a user is found to be under 21, their account will be closed immediately.
8.2 Policy on Information Relating to Minors
We do not knowingly collect personal information from any minor. If a minor's information reaches us accidentally, it will be deleted without delay.
To learn more about playing responsibly, read our Responsible Gaming section, which provides guidelines on keeping yourself safe.
9. Payment Data Privacy
ml pays special attention to protecting information related to financial transactions. bKash, Nagad, Rocket, and Upay can be used for deposits and withdrawals on our platform.
9.1 Payment Data Storage
Your mobile banking number and transaction reference number are stored in a secure encrypted system. Full PINs or passwords are never stored.
9.2 Transaction History
A history of all your deposit and withdrawal transactions is kept in your account. This information is used for dispute resolution, audits, and prevention of financial fraud.
9.3 Third-Party Payment Systems
Mobile banking services have their own privacy policies. When you use bKash, Nagad, Rocket, or Upay, that platform's own policies also apply.
10. Policy Changes
This privacy policy may be updated from time to time due to business changes, addition of new technology, or legal requirements.
10.1 Notice of Changes
For significant changes, we will notify you in advance at your registered email address. For minor changes, the update date on this page will be revised.
10.2 Acceptance of Revised Policy
Continued use of the ml platform after changes have been made will be considered as your acceptance of the revised policy. If you disagree with a policy change, you will have the option to close your account.
11. Contact
If you have any questions, comments, or complaints regarding this privacy policy, please contact ml's support team. We provide assistance in both Bengali and English.
11.1 Contact Methods
- Live Chat: 24/7 live chat is available within the platform
- Email: [email protected]
For general information about ml, visit our About Us page, where details about various aspects of the platform are provided.
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