For ages 21+

ml Responsible Gambling — Stay Safe

Entertainment should be a source of enjoyment — not stress or anxiety. ml believes every player has the right to set their own limits and should be able to get support when needed.

21+ age requirement is mandatory

24/7 live chat support

Self-exclusion feature available

Why Responsible Gambling Matters

Staying aware and within limits is essential to keeping gambling enjoyable.

Online betting and casino games can be a legitimate form of entertainment when enjoyed consciously and within limits. However, some people may develop a habit of excessive gambling, which can have a negative impact on their personal and family life. ml's responsible gaming policy takes this issue seriously.

Our Terms and Conditions clearly state that if any player feels they are losing control over their gambling, they can seek our support at any time. It is important to see gambling as a form of entertainment, not a way to earn money.

ml believes that ensuring a safe gaming environment is not just a matter of rules — it is our commitment to every player. That is why we have built multiple self-regulation tools and support services directly into the platform.

ml's Commitment

Not registering anyone under 21
Keeping self-exclusion and break features easily accessible
Giving players the option to set deposit and bet limits
24/7 live chat and email support in Bengali
Reviewing accounts when suspicious behaviour is observed
Encouraging players to seek professional advice

Self-Regulation Tools

Several features available on the ml platform to help you play within limits.

Limit Setting

Deposit Limit

Set a fixed amount for your deposits on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. Requests to increase a limit take effect after review.

Bet Control

Bet Amount Limit

You can decide the maximum amount you place on each bet. This limit ensures you cannot exceed your budget on a single bet.

Break

Temporary Break

You can temporarily close your account for anywhere from 24 hours to 30 days. During this time you will not be able to log in or make transactions. Contact the support team when you want to return.

Self-Exclusion

Through long-term self-exclusion you can completely deactivate your account for a set period. Promotional communications will also stop during self-exclusion.

Reality Check

Time Notifications

Set reminders at regular intervals to see how long you have been on your account. This feature is useful for avoiding long sessions.

Loss Limit

Loss Limit Setting

Set an upper limit on how much you can lose in a day or week. Once the limit is reached, no further bets can be placed during that period.

To use these tools or get support, contact ml's 24/7 live chat or email. Our support team works in Bengali and English.

Recognise the Warning Signs

If any of the signs below appear in your behaviour, pause and seek help.

Betting with money meant for essential expenses — such as rent, groceries, or your child's education
A tendency to keep betting more and more to recover losses
Hiding your gambling from family or friends, or lying about it
Feeling restless, irritable, or anxious when unable to gamble
Losing focus on work, studies, or family relationships

Repeatedly breaking self-set time limits and playing for longer
Continuing to play to win more after a win, or to recover after a loss
Taking on debt or selling assets to fund gambling
Turning to gambling to escape problems or relieve stress
Trying to stop gambling but being unable to and returning to it

Check Yourself

Did you spend more than your set budget on any day in the past month?

Has someone close to you ever expressed concern about your gambling habit?

Do you feel uncomfortable when you try to stop gambling?

Have you gambled more to avoid thinking about your losses?

If the answer to any of the above questions is yes, speak with the ml support team or seek help from family and a professional counsellor.

Where to Find Support

You do not have to face this alone — both people close to you and professional support are available.

ml Live Chat

Speak with our support team in Bengali via live chat, seven days a week, twenty-four hours a day. Self-exclusion, breaks, or limit setting — we process any request promptly.

Email Support

If you prefer to write, contact us by email. Our team responds in Bengali and English. Email address: [email protected]

Family and Friends

Talk openly with people you know and trust. Support from family is the most effective help on this journey. Let your loved ones know — they can help.

Professional Advice

Seeking help from a mental health specialist or behavioural counsellor is never a sign of weakness. If needed, contact the psychiatry department of a government hospital or a private counselling service.

Protecting Your Family

If you believe a family member is struggling with a gambling problem, you can contact ml directly. We take family members' concerns seriously and arrange a review of the relevant account. Make sure your account is password-protected so that minors cannot use someone else's device to access it.

Install child-safety software on your device
Keep your account login details secure
Notify the ml support team if you have any concerns

Remember

ml will never ask you to bet more to recover a loss. Seeking help takes courage. More information on responsible gaming is available on our FAQ page.

Safe Gambling Tips

Following these simple habits keeps gambling enjoyable and makes it easier to avoid problems.

Set a Budget Beforehand

Before each session, decide on a fixed amount you are comfortable losing. Once that amount is gone, stop playing — do not try to recover it.

Stick to a Time Limit

Decide how long you will play before you start and set an alarm. Long sessions reduce your judgement and lead to unnecessary spending.

Think of Gambling as Entertainment

Online betting is not a planned way to earn income. Every bet has an entertainment cost — think of it the way you would the price of a cinema ticket.

Do Not Gamble Under Stress

Avoid gambling when you are stressed, tired, or under the influence of alcohol. Your ability to make decisions is reduced in these states and the risk of loss increases.

Under ml's Privacy Policy, your personal information and gambling history are fully protected. When you contact us for support, your information is never shared with third parties.

Responsible Gambling FAQ

Find answers to common questions here.

Once self-exclusion is active, logging in to your account and making any transactions will be completely blocked. Even after the self-exclusion period ends, your account will not be reactivated automatically — you will need to contact the support team and confirm that you wish to return.

Yes, but reducing a limit takes effect immediately, while a request to increase a limit takes effect after review. This delay is intentional — to prevent impulsive increases that could lead to overspending. Requests to increase a limit can be made via live chat or email.

No. The minimum age to register and play any game or place any bet at ml is 21. Identity is verified during registration, and accounts for those under 21 are not approved. If a user registers with false information, the account will be cancelled.

Yes. Whatever you share when seeking responsible gaming support is completely confidential. Your information will not be disclosed to third parties. The ml support team uses this information only to make the necessary changes to your account.

Start by speaking with them with empathy. If they are unwilling to set limits themselves, you can contact the ml support team directly about the matter. We take family concerns seriously. Seeking help from a professional counsellor is also the most effective long-term step.

The ability to withdraw your account balance during self-exclusion is limited. Contact the support team via live chat or email for details — they will provide the best solution for your situation.