Answers to all common questions about ml
From claiming bonuses to depositing via bKash, cricket betting markets to using the site on mobile — this detailed ml FAQ page gives direct answers to more than 20 questions. Find answers here for anything related to support, offers and payments.
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Support questions
Learn about ml's support channels, hours and what to prepare before getting in touch.
Yes, ml's support team serves in both Bengali and English. Bangladeshi players can easily get help in their own language. Reach out via live chat or email and a Bengali-speaking agent will assist you. Ask your questions directly without any language barrier.
ml support is active seven days a week, 24 hours a day. Whether it is 3 in the morning or early dawn, connect via live chat at any time and you will get a response within a few minutes. Support is accessible from anywhere in Bangladesh, on any device.
ml currently provides support through 24/7 live chat and email. Live chat typically gives the fastest response. For complex issues, sending an email with a detailed description is a good option. There is no phone support channel, but all types of issues can be resolved through chat and email.
Before chatting or emailing ml support, keep the following at hand: your registered mobile number or username, a detailed description of the issue, the transaction date and amount (for payment-related issues), and a screenshot if possible. This helps the agent understand your issue quickly and provide a solution.
ml's email support is monitored 24/7. You will receive a reply via email, but if you need immediate help, using live chat is the most effective option. For matters requiring detailed documentation or account verification, email is useful as it keeps a written record for future reference.
BPL and international matches
You will find all cricket markets including BPL and T20 World Cup on the ml cricket betting page. Common questions about cricket betting are answered here.
ml offers many betting options for BPL and international cricket matches, including match winner, top batter, top bowler, total runs, over/under, and innings-based markets. All major markets are also open for Bangladesh Tigers international matches. The market list is updated before each match.
Decimal odds of 3.00 mean you multiply your stake by 3 to get the total return. For example: Team A's odds to win are 3.00, you bet ৳200 — if Team A wins, you get back ৳600 (৳400 profit + ৳200 original stake). If they lose, ৳200 is gone. This calculation applies the same way across all cricket markets.
An accumulator bet combines multiple selections together — you only win the full bet if all selections win. Example: taking three selections with odds of 1.40, 1.60 and 1.80 gives combined odds of 1.40 × 1.60 × 1.80 = 4.03 (approximately). A ৳100 stake returns ৳403 if all three win, but if even one loses, the full ৳100 is gone. The potential return is larger, but so is the risk.
If a match is declared no result or incomplete due to rain or other reasons, ml generally cancels the bet and refunds the stake. However, the outcome may be determined according to specific market rules and terms. For detailed rules, check the Terms and Conditions page or ask via ml live chat.
Yes, you can bet on the T20 World Cup, ICC Champions Trophy and other international cricket events at ml. Markets for each match in the series, including Bangladesh Tigers matches, open before the match. Tournament winner and special group stage markets are also available from time to time.
Playing on mobile
Learn how to use ml on a smartphone, add it to your home screen and what to do if the page loads slowly.
Yes, it is easy to add. On Android, open mlbet.cam in Chrome browser and select "Add to Home screen" from the top menu. On iPhone, tap the share button in Safari and select "Add to Home Screen". This lets you access the site directly, just like an app.
ml's website works on smartphones and tablets running both Android and iOS. Full functionality is also available on desktop or laptop. Using a recent browser version (Chrome, Safari, Firefox) gives the best experience. The ml App for Android and iOS is also available through official channels.
ml's site is built to be fully responsive for mobile. Slots, live casino, sports betting — all sections can be used comfortably in a phone browser. Deposits, withdrawals and account management can also be done on mobile. Gameplay on a larger desktop screen may be slightly more comfortable, but no features are missing on mobile.
First, clear your browser's cache and cookies: in Chrome, go to Settings → Privacy → Clear browsing data. Then refresh the page. Check whether your internet connection is working. If the issue persists, contact ml live chat — the support team will help resolve it.
Bonuses and offers
Find out about wagering conditions, how to claim the welcome bonus and which games count towards wagering.
The wagering requirement is how many times the bonus amount must be bet. For ml's welcome bonus: if you deposit ৳1,000 and receive a 120% bonus of ৳1,200, your total balance is ৳2,200 — but you must wager ৳1,200 × 25 = ৳30,000 before winnings from the bonus can be withdrawn. Wagering applies only to the bonus portion, not to the original deposit.
Open a new account at ml and make your first deposit to automatically receive a 120% bonus, up to ৳5,000, in your account. The bonus activates with a minimum deposit of ৳100. Example: a deposit of ৳8,400 earns the maximum ৳5,000 bonus, giving a total balance of ৳13,400 — wagering is ৳5,000 × 25 = ৳1,25,000. Read the Terms and Conditions carefully before claiming the bonus.
Cancelling a bonus may be possible but is subject to specific conditions. Cancelling a bonus may also result in losing any winnings earned from it. If you prefer to play without a bonus, let ml support know before making a deposit. For any questions about bonuses, it is best to ask the support team via live chat.
Slot games generally count the full stake towards wagering. Live casino games such as baccarat, roulette or live blackjack may count at a certain percentage. Participation in sports betting may also add to wagering. How much each game counts towards a specific bonus is detailed in the Terms and Conditions.
Alongside the welcome bonus, ml offers the ml weekly deposit reward (up to 50%, maximum ৳5,000), ml slots festival bonus (up to 30%, maximum ৳3,000), cricket season special offer (up to 40%, maximum ৳4,000), ml birthday gift (up to ৳1,000) and bring a friend ml reward (up to ৳2,000 referral prize).
How to deposit
Learn how to deposit via bKash, Nagad, Rocket and Upay, the minimum amount and what to do if a deposit does not arrive.
Deposits generally appear in your ml account within a few minutes. However, there may be a slight delay due to network congestion at times. If it takes more than 15–20 minutes and the amount has been deducted from your mobile banking, contact ml live chat with your transaction ID and the support team will verify it promptly.
ml currently accepts deposits via four mobile payment methods: bKash, Nagad, Rocket and Upay. The minimum deposit for each method is ৳100. ml accepts the most widely used mobile banking methods in Bangladesh, so transactions can be made easily from any of these payment apps.
The minimum deposit at ml to play slots or any other game is ৳100. This applies to all payment methods. With a ৳100 deposit you can claim the welcome bonus and start playing ml slot games from all providers including PG Soft, Pragmatic Play and JILI.
To deposit via bKash, first log in to your ml account, select bKash from the deposit section and send the amount to the number shown. When sending, mention the reference number provided by ml or your user ID so the transaction can be matched quickly. Follow the step-by-step instructions shown on the deposit screen.
Withdrawals from ml are generally completed within 10–45 minutes. The minimum withdrawal amount is ৳500. Withdrawals can be made via bKash, Nagad, Rocket and Upay. Before submitting a withdrawal request, confirm that the wagering conditions have been met; if you have questions, ask via live chat.
Join ml now — get a 120% bonus
120% bonus on your first deposit, up to ৳5,000 — minimum deposit just ৳100. For players aged 21 and over.
Go to ml login pageDid not find your answer? Ask directly
If your question is not covered in the FAQ above, ml's support team is always ready to help. You will find further guidance on the responsible gaming page.
Live chat
Active seven days a week, 24 hours a day. Click the chat icon from any page on the site. Speak in Bengali or English — whichever you prefer.
Average response time: a few minutes
Email support
For detailed issues or matters requiring documentation, send an email. Monitored 24/7.